fa44's Privacy Policy

fa44 is an online entertainment gaming platform operated for users in Bangladesh. This privacy policy ("Policy") describes how fa44 collects, uses, stores, and protects your personal information when you use our website fa44.cam and related services ("Platform").

By using our platform, you are agreeing to the terms described in this privacy policy. This policy should be read together with our Terms and Conditions. If you disagree with any part of this policy, please refrain from using our platform and contact our support team.

fa44 believes that personal privacy is a fundamental right. That is why we only collect information that is strictly necessary to ensure the best gaming experience for you, keep your account secure, and meet our legal obligations.

fa44 may collect two types of information from various sources: information provided directly by you and technical information collected automatically.

2.1 Personal Information You Provide

During account registration, identity verification, and financial transactions, we may collect the following information:

• Full name, date of birth, and nationality
• Email address
• National ID or passport number (for KYC verification)
• bKash / Nagad / Rocket / Upay account number (for transactions)
• Login password (stored in encrypted form)
• Messages or complaints sent through our support service

2.2 Technical Information Collected Automatically

The following information may be recorded automatically while you use the platform:

• IP address and device identifier information
• Browser type, operating system, and device model
• Session duration, pages visited, and navigation history
• Information collected through cookies and equivalent tracking technologies
• Gaming activity logs (bet amounts, game types, duration)

2.3 Information Received from Third Parties

To prevent fraud and verify identity, we may sometimes receive additional information from legitimate third-party verification services. Any information collected in this way falls under this privacy policy.

fa44 uses your information only for lawful and necessary purposes. The main reasons for our use of information are explained in detail below:

3.1 Account Management and Identity Verification

Your information is used to create, manage, and keep your account secure. This information is essential for age verification (confirming 21+), identity confirmation, and maintaining account security.

3.2 Financial Transaction Processing

Financial information is used to process deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay, to detect fraudulent activity, and to comply with anti-money laundering regulations.

3.3 Service Quality Improvement

Technical information is used to improve your gaming experience, launch new features and games, and monitor the performance of our platform.

3.4 Ensuring Responsible Gaming

Information is used to analyze your gaming behavior patterns, identify potentially problematic gaming, and provide support when needed. This is an important part of our Responsible Gaming policy.

3.5 Communication and Support

Contact information is used to send important account-related notifications, resolve your complaints and queries, and provide 24/7 live chat support.

fa44 never sells your personal information to third parties or shares it for commercial purposes. However, sharing information may be necessary in certain circumstances:

4.1 Service Provider Partners

Limited information may be shared with trusted partners to provide core services such as payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, and fraud detection. These partners are contractually bound to keep your information confidential.

4.2 Legal Obligations

If disclosure of information is required by court order, regulatory authority directive, or legal requirement, fa44 will disclose that information in compliance with applicable law. In such circumstances, we will endeavor to notify you in advance as much as possible.

4.3 Anti-Money Laundering

If suspicious financial activity is identified, the relevant authorities may be notified in compliance with applicable anti-money laundering regulations.

4.4 Business Restructuring

In the event of a merger, acquisition, or other business restructuring, your information may be transferred. In such cases, the new operator will also be bound to comply with this privacy policy.

The fa44 website uses cookies and similar tracking technologies. A cookie is a small text file stored in your browser that helps our platform remember your preferences and experience.

5.1 Types of Cookies

• Essential Cookies: Indispensable for maintaining login sessions and the core functionality of the platform.
• Functional Cookies: Store your language preferences, game settings, and other personalization information.
• Analytics Cookies: Analyze user behavior on the platform to help improve service quality.
• Security Cookies: Used to detect fraudulent activity and protect accounts.

5.2 Cookie Controls

You can block or delete cookies by changing your browser settings. Please note that disabling essential cookies may disrupt some important platform functionality, such as maintaining login sessions.

fa44 applies industry-standard security measures to protect your personal information. Our security framework consists of the following elements:

6.1 Encryption

All data transmission between you and our servers is protected by SSL (Secure Socket Layer) encryption. Passwords and sensitive financial information are stored using strong hashing algorithms.

6.2 Access Controls

Access to your information is limited only to staff members who genuinely need it for their work. All staff are bound by strict data confidentiality agreements and receive regular training.

6.3 Regular Security Audits

Regular security audits are conducted to identify potential vulnerabilities in our systems. Any security flaw identified is resolved promptly.

6.4 Data Breach Response

In the unlikely event of a data breach that affects your information, we will notify you as quickly as possible in accordance with applicable law and take the necessary steps.

fa44 retains your personal information only for as long as necessary to fulfill the purposes described in this policy and to comply with legal obligations.

7.1 Active Accounts

All information will be retained while your account remains active. We regularly review and delete unnecessary information.

7.2 After Account Closure

Even after an account is closed, financial transaction records, identity verification information, and security logs may be retained for a set period to meet regulatory requirements.

7.3 Inactive Accounts

Information on accounts that have not been used for a long time may be gradually deleted or anonymized from a security standpoint. You will be notified in advance by email in such cases.

fa44 respects your rights regarding the protection of your information. Your key rights are described below:

• Right of Access: You have the right to request information about what data we hold about you.
• Right to Rectification: If any of your information is incorrect or incomplete, you can request that it be corrected.
• Right to Erasure: In certain circumstances you have the right to request that your personal information be deleted, though this may be limited by legal or regulatory obligations.
• Right to Restrict Processing: In certain cases you can request that the processing of your information be limited.
• Right to Object: You have the right to object to certain types of processing of your information.
• Right to Portability: You can request that the information you have provided be received in a structured, machine-readable format.

To exercise these rights, please contact our support team via live chat or email. We will process your request after appropriate verification.

fa44 strictly prohibits participation by anyone under the age of 21. Our platform operates exclusively for adults aged 21 and above. We never knowingly collect any personal information from minors.

Age verification is a mandatory step in the registration process. If a user registers by providing false age information and this is later proven, their account will be closed immediately and the relevant information will be securely deleted.

If you suspect that a minor is using our platform, please notify our support team immediately.

fa44 may update this privacy policy from time to time. This policy may be revised due to changes in services, legal requirements, or security improvements.

For any significant changes, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of this page.
• By sending a notification of the changes to your registered email address.
• By displaying a notification when you log in to the platform.

Continued use of the platform after changes will indicate that you have agreed to the updated policy. If you do not agree with the changes, you may request that your account be closed.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please do not hesitate to contact us. Our support team is available 24 hours a day, seven days a week to assist you in Bengali.

You can also visit the pages below for our other policies and helpful information:

• Terms and Conditions — Complete terms of service
• Responsible Gaming — Safe gaming guidelines
• About Us — fa44 introduction
• FAQ — Common questions and answers